BLOW OUT CHRISTMAS SALE!!!!
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Please reach us at support@savastraw.com if you cannot find an answer to your question.
Our straws are made of 304 stainless steel, FDA approved and are food grade.
Our straws are made in contracted factories overseas in asia.
Yes. You can wash the straws, silicone tips, and even the cleaning brush in your dishwasher. Our laser etched logo will not come off nor will the color on your straws.
Your cleaning brush is also Telescopic and is inside your Telescopic straw.
YES WE DO!! We want all of our customers to know that part of their purchase goes to a great cause. As we donate more, we will blog about it.
In our distribution section we give details on where to start depending on who you are. Maybe you do not fit in to these categories and want to work with us. We can help you get started. It is a simple process we will discuss with you.
Yes we do. And once we have tracking information, you will be emailed.
Your straws will ship from West Palm Beach Florida
We use paypal for easy processing. At some point we will expand upon our payment options.
The main reason we chose paypal is because they are extremely secure and you can track anything with paypal.
Yes you can! We love interacting with our customers. You are our extended family. If you have a credible organization we can donate to, we will certainly do so.
We run specials, such as buy 4 get 1 free, or free bracelet with purchase, because e want to show our gratitude. In due time, we will also have giveaways where customers can post our products on social media and link us.
Unfortunate instances like this happens once in a while... Please check all areas around the home, such as: mailbox, all doors, garage area and neighbors to see if the package was placed there first. If you cannot find your package, we suggest waiting 3 business days because it will eventually show up. If you have waited those 3 business days and your package still has not arrived, we suggest calling your local post office and providing them with your tracking number so they can help you locate your package. This is standard practice recommended by the post office. You can also file a missing package claim online. We recommend you calling first.
USPS asks to wait 15 days before filing a claim for a missing package. You can file the claim here: https://www.usps.com/help/missing-mail.htm
It is a customer's responsibility to contact USPS to locate their package. If the USPS cannot locate your package, please provide a written statement as such after 15 business days so we can replace your order. This does not apply to orders that are still in transit - This only applies to orders that have been marked delivered.
**Because there are things that happen out of our control with the USPS, such as lost packages, you MUST purchase Route Shipping Insurance to be replaced or refunded if you do not receive your order after it's been shipped by us.
This is a tough one because we are talking about a product you put to your mouth. For sanitary reasons alone, taking product back is something we cannot do. We cannot resell it. It will be thrown away. Telescopic straws come wrapped in plastic and have been UV Sterilized. The only way to accept a Telescopic straw is that it has to be in its plastic and completely unopened. We are very aware there are methods to reseal plastic. Fortunately for us, we know what those are and how to detect it. Any Telescopic product that has been sent back will be sent out for specific scientific testing to determine if it was resealed. If we find it was resealed, no credit will be given back. However, we will charge a 25% restock fee for any unopened product that has been proven to not be tampered with.
If your item is defective or damaged, please contact us and show us clear pictures of the damage. We can then replace product after it is shipped back to us and thoroughly checked. Please do not send any product back without communicating with us first. You may email us at support@savastraw.com. We request you email us within 7 days upon receipt of product.
No. We will ship to a valid physical address only.
If your order was marked returned to sender, it is probably due to an address issue. Please send us an email with your order number and confirm your shipping address.
All customer's are responsible to pay for reshipping order. We will send an invoice for the shipping fee and reship to the corrected address. We must receive the items back first and have a repaid shipping fee before reshipping items to this item.
If you want to add your logo to be on our straw, we would need an AI file or PDF. We can then send to our factory to determine if it will be able to add to the straw. If it is found they can, they will give me a price. You are responsible for all costs, such as fee for adding on to our straw, and shipping from the factory. Your fee is 15% of the purchase price. The fee includes time and handling charges, stocking, set up charges for laser machine.
Your products will ship within 3-5 days of order. If we do not have a product in stock, we will let you know and ship when it is back in stock.
PVD, short for Physical Vapor Deposition, is a process that adheres the colors to the straw. Another term for this process is called Vacuum Titanium Plating. Some may claim their straws are the only ones with PVD, but that is incorrect. In fact many come with this process because it is the only sure way for the colors to stay on. It also give a more vibrant look to the straws. It is eco-friendly and will never fade or tarnish.
To be very clear, all stainless steel straws are for drinking purposes ONLY. They are not toys. They are not to be used in any other manner than besides drinking. Be careful when these straws are around young children. Do not let them play with it or chew on it. Minimize the risk of injury and be responsible. Wash these straws in hot soapy water or dishwasher after use. Keep them clean and sanitary. We are not responsible for any injury caused by our straws.
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